A disabled lady missed her Ryanair flight because of the new baggage guidelines the airline has launched after which collapsed on the gate.
Awatef Ben Haj Fraj was attributable to board a Ryanair flight from London Stansted to Morocco yesterday afternoon,
Mrs Ben Haj
Mrs Ben Haj Fraj mentioned she was then informed to go to a different gate, however when she arrived on the gate there
On the gate subsequent to her, she requested different Ryanair employees for assist solely to be informed that they would not assist her as a result of ‘it isn’t the flight we’re boarding.’
Mrs Ben Haj Fraj walked away from the gate, solely to listen to the employees members being impolite in the direction of her saying: ‘These bloody passengers, Swissport do not pay me for this data, we’re leaving Ryanair quickly thank god cannot cope with their passengers’.
She mentioned there had been no last name for her to board the flight to Morocco, which she learnt had then been delayed by three hours.
Regardless of the delay, employees have been unable to let her board the FR1364 flight to Radat.
‘I wanted to get on that flight and I did not even find yourself going to Morocco due to this new coverage.
‘The flight was delayed for 3 hours so they may have accomplished one thing about it. I sat within the airport for 2 hours however they would not let me board the flight.
‘I used to be travelling by myself as I used to be occurring vacation to see my household. My husband lives in Morocco. I deliberate this journey two weeks in the past and once I learn the phrases and situations it mentioned that any passengers travelling from 1st November can not take hand baggage until they’ve bought precedence boarding.’
Having missed the flight because of the new coverage, she has now needed to ebook onto one other flight to Morocco, which is departing on Saturday.
‘The unique flight had price £300, I needed to pay one other £100 to vary the flight to the one leaving on Saturday. I dwell in Camden and it price me £70 in a taxi to get right here and it price me £70 to get again.
‘I am actually unwell and nobody on the airport would assist me with my luggage. Not one of the Ryanair employees cared about my transfers. I will additionally need to pay to get again right here on Saturday.’
On her departure from the airport
‘My flight was a global one, so they need to have taken me to worldwide arrivals. They took me to home arrivals and let me out on my own in order that’s a