Disabled traveller collapses at check-in after lacking her flight attributable to chaos attributable to airline’s new baggage fees

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Passengers board on a flight of Low cost airline Ryanair© Getty
Passengers board on a flight of Low price airline Ryanair

A disabled lady missed her Ryanair flight because of the new baggage guidelines the airline has launched after which collapsed on the gate.

Awatef Ben Haj Fraj was attributable to board a Ryanair flight from London Stansted to Morocco yesterday afternoon, nevertheless when she arrived on the gate she was informed by employees that she must pay for her hand baggage, regardless of having already bought precedence boarding.

Mrs Ben Haj Fraj had checked in and arrived on the gate in loads of time and had raised with employees on the boarding gate that she should not need to pay for her hand baggage as she had ‘learn the phrases and situations’, which acknowledged that the hand baggage was included within the precedence boarding ticket.

The 40-year-old from London mentioned: ‘The employees member mentioned I’ve to pay for it, I then needed to wait 20 minutes till she bought affirmation that I used to be entitled to take it on the flight, this made me late for the flight.’

Mrs Ben Haj Fraj mentioned she was then informed to go to a different gate, however when she arrived on the gate there have been no Ryanair employees current to help her.

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On the gate subsequent to her, she requested different Ryanair employees for assist solely to be informed that they would not assist her as a result of ‘it isn’t the flight we’re boarding.’

a group of people standing in front of a building: Mrs Ben Haj Fraj had been due to depart from Stansted Airport (pictured) at 4.35PM on Thursday 1 November, but missed her flight due to the new Ryanair luggage rules© Offered by Related Newspapers Restricted
Mrs Ben Haj Fraj had been attributable to depart from Stansted Airport (pictured) at 4.35PM on Thursday 1 November, however missed her flight because of the new Ryanair baggage guidelines

Mrs Ben Haj Fraj walked away from the gate, solely to listen to the employees members being impolite in the direction of her saying: ‘These bloody passengers, Swissport do not pay me for this data, we’re leaving Ryanair quickly thank god cannot cope with their passengers’.

She mentioned there had been no last name for her to board the flight to Morocco, which she learnt had then been delayed by three hours.

Regardless of the delay, employees have been unable to let her board the FR1364 flight to Radat.

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‘I wanted to get on that flight and I did not even find yourself going to Morocco due to this new coverage.

‘The flight was delayed for 3 hours so they may have accomplished one thing about it. I sat within the airport for 2 hours however they would not let me board the flight.

a close up of a sign: This graphic shows how Ryanair's new charges will be applied. Passengers have to pay £8 to check in a 10kg bag and if you bring a second bag to the gate or you first bag is too big, you will be charged a fee of £25© Offered by Related Newspapers Restricted
This graphic reveals how Ryanair’s new fees will probably be utilized. Passengers need to pay £eight to verify in a 10kg bag and should you deliver a second bag to the gate otherwise you first bag is just too massive, you may be charged a charge of £25

‘I used to be travelling by myself as I used to be occurring vacation to see my household. My husband lives in Morocco. I deliberate this journey two weeks in the past and once I learn the phrases and situations it mentioned that any passengers travelling from 1st November can not take hand baggage until they’ve bought precedence boarding.’

Having missed the flight because of the new coverage, she has now needed to ebook onto one other flight to Morocco, which is departing on Saturday.

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‘The unique flight had price £300, I needed to pay one other £100 to vary the flight to the one leaving on Saturday. I dwell in Camden and it price me £70 in a taxi to get right here and it price me £70 to get again.

‘I am actually unwell and nobody on the airport would assist me with my luggage. Not one of the Ryanair employees cared about my transfers. I will additionally need to pay to get again right here on Saturday.’

a close up of a bag: From November 1, passengers can only take one small personal bag on board measuring 40x20x25cm that must fit under the seat in front© Offered by Related Newspapers Restricted
From November 1, passengers can solely take one small private bag on board measuring 40x20x25cm that should match below the seat in entrance

On her departure from the airport Mrs Ben Haj Fraj was shocked on the laissez-faire nature of employees.

‘My flight was a global one, so they need to have taken me to worldwide arrivals. They took me to home arrivals and let me out on my own in order that’s a breech. Then once I bought my luggage bag they have been extraordinarily broken.

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